Monthly Archives: June 2010

Nothing’s perfect but some things are good enough for a while

Why would you believe that your system is perfect? There really can only be two reasons: you’re so emotionally attached to the system that you refuse to believe anything else, or you don’t know enough about it. You shouldn’t ever believe that a system is perfect–in fact, that belief is only a manifestation of arrogance. […]

People in systems

We’ve all had that frustrating conversation with a customer supportĀ representativeĀ (CSR) of a large corporation. You: “Hello, I’d like _____________.” CSR: “I’m sorry, I’m not authorized to do that for you.” The answer that the CSR gave is bad in many dimensions, but, allowing for the chance that the person you talked to is a bad […]